Deadline: August 25, 2025

Contact: J Lea Roberts, Human Resources Specialist-Senior, jlea.roberts@wisconsin.gov, 608-266-3344

Wisconsin Department of Veterans Affairs

"Join our team and honor Wisconsin's veterans.”

The Wisconsin Veterans Home in King (WVHK) is seeking a full-time Operations Program Associate, to serve as a Medical Transportation Scheduler for Members residing at our facility. The Home is a 24/7/365 long-term care facility that provides comfort, support, and professional healthcare services to elderly or disabled veterans and their spouses. Our facility is on the picturesque shoreline of the Chain O'Lakes, off Highway 10, between Stevens Point and Appleton. Come join our dedicated team!

WDVA employees have access to an excellent benefit and compensation package that includes: 

• Substantial leave time including 9 paid holidays and ample accrued sick time that rolls over each year
• Excellent and affordable health, vision, and dental benefits
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Wellness and Employee Assistance programs
• The Federal Public Service Loan Forgiveness program

To learn more about State of Wisconsin’s complete compensation package, please visit the Total Rewards Calculator!

This agency is committed to serving Wisconsin's veteran population. Our positions offer the satisfaction of serving those who have served us all.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Under general supervision, the Medical Transportation Scheduler schedules members' medical, diagnostic, and treatment appointments and arranges transportation to/from the appointments.  The position coordinates the arrangements and records for outside medical treatments; collaborates with the healthcare team to determine the type(s) of transportation that can be scheduled based on ambulation, cognition and special needs of the member, as well as applicable regulations and facility policies and procedures regarding payment source and cost to the facility; and collaborates with other work units and outside facilities to develop processes which ensure all legal authorizations and documents are completed and sent prior to the appointment or with the member.

Click the link to view a copy of the full Operations Program Associate job description.

Starting wage is $22.31 per hour.

This position is in pay schedule-pay range 02-11. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current State employees may vary based on applicable provisions in the Compensation Plan.

The Medical Transportation Scheduler works Monday through Friday, 7:30 a.m. to 3:30 p.m. no weekends or holidays and infrequent overtime.

Due to the nature of the position, WDVA will conduct a criminal background check prior to an offer of employment.

Employment in this position is contingent upon passing a pre-employment tuberculosis (TB) skin test.

A 12-month probationary period may be required.

The required qualification that will be reviewed in the first step of the process is: 

• Experience using computers to complete work tasks (e.g., email, calendar, internet searches, scheduling software, word processing, spreadsheets, databases, Voice Over Internet Protocol phones, conference/meeting software, etc.)

Additional qualifications that will be reviewed in next steps are experience:

• Multitasking; and
• Providing customer service; and
• Using Microsoft Office Suite to complete work tasks; and/or
• Scheduling (e.g., staff, travel, appointments, etc.)
• Training or experience using medical terminology

You must apply online on WiscJobs. Click the link to view instructions for Applying to State Service. You will be required to attach a resume. Attaching a letter of qualifications is strongly recommended. To make it easier to apply, save your documents on WiscJobs before attaching them with your application.

Your resume and letter must describe your education, training, and experience related to the required qualification listed in the “Qualifications” section of the job announcement. Click the link to view tips for writing and what to include in your resume and letter of qualifications.

NOTE: Applicants cannot update or change their documents once their application is submitted. Make certain that your attached documents are how you want them to be before you click Submit.

Current permanent, classified state employees who are eligible for transfer or demotion into a position assigned to pay schedule-pay range 02-11 should complete the online application process.

What happens next? Your application materials will be reviewed to decide if you move to the next step. If you are eligible to move to the next step, you will be emailed at the email address you gave in your application. Make sure your contact information is correct and check your messages regularly. Not completing all parts of the application will mean you are not eligible to move to the next step.

The State of Wisconsin offers a special program for qualified veterans with a 30%-or-greater, service-connected disability rating, Veterans Non-competitive Appointment (VNCA). Click the link to view more information on the VNCA process and to apply for eligibility verification. Veterans that have applied and been verified through the VNCA job posting, Job ID 3375, should email the contact below and mention your eligibility and interest in the position. Current state employees in permanent positions are not eligible for non-competitive appointment.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without WDVA sponsorship) at the time of application.

Have questions? Contact J Lea Roberts at jlea.roberts@wisconsin.gov or 608-266-3344.

Applications must be completed by 11:59 p.m. on August 25, 2025.