Do you have excellent communication skills? If you’d like to work in a fast-paced environment where you can directly contribute to public safety and provide excellent customer service to state employees, then come join the Division of Capitol Police team as a Law Enforcement Dispatcher!

Located in downtown Madison, the State Capitol Police Department (CPD) is responsible for providing police and security services to the Governor, Lieutenant Governor, legislators, Supreme Court, visiting dignitaries, state facilities, state employees, and citizens of the State of Wisconsin. CPD has statewide jurisdiction and investigates criminal, domestic, and traffic related incidents throughout the State of Wisconsin.

Located inside the historic WI State Capitol building, our communications center is a 24/7 operation, and our law enforcement dispatchers are the lifeline of our organization. Our dispatchers do so much more than just answer phone calls and dispatch police officers. They are an integral part of an overall safety and security ecosystem, including monitoring hundreds of video cameras, thousands of alarm inputs, access control systems, and they conduct a variety of other important tasks as needed. No two days are alike.

Successful past candidates have come from a variety of backgrounds and experience. For those with prior experience in dispatch positions, call centers, customer service roles, administrative assistant positions, or those looking to begin or continue a career in public safety, this is the opportunity for you! Capitol Police supports the growth and development of our staff, with some prior dispatchers moving into sworn police officer positions, pursuing law school, careers in emergency management, and other opportunities within the State of Wisconsin. Bring a great work ethic, positive attitude, and the desire to serve others and we’ll teach you the rest during our paid 8–12 week paid training program.

Join an organization that strives to exceed customer expectations by delivering efficient, high-quality state government services. The Department of Administration (DOA) provides direct services to state agency customers and designs and leads initiatives to make government more innovative and cost-effective. Working at DOA offers you the opportunity to make an impact on the quality of life in Wisconsin.

Diversity, Equity, Inclusion, and Belonging are core values at DOA that guide how we build our teams, develop our leaders, and create a culture that empowers everyone to be their authentic selves. We believe that when employees are respected and valued for who they are and are accountable for demonstrating that respect to others; it drives greater engagement and collaboration, ignites creativity and innovation, and fosters connection between teams and those we serve.

This position works in the Division of State Capitol Police Communication Center. This position is responsible for receiving and relaying public safety information to the State Capitol Police, security officers, and other law enforcement agencies located throughout the state. This position utilizes basic computer, electronic communication, and map reading skills, and also monitors and responds to statewide emergency alarms in state facilities, assists with parking enforcement and performs general clerical tasks and recordkeeping for the division. For more information, please view the complete position description.

Starting hourly rate for the Law Enforcement Dispatcher position (schedule/range 36-64) will be $24.00 per hour - $28.09 per hour, depending on qualifications and experience. A 12-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan. 

Pay will increase by $1.00 after 12 months and an additional $1.00 after 24 months in the classification. Additional pay incentives are provided for working evenings, nights, holidays, and weekend hours. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan. 

In addition, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation/personal holiday to start, 9 paid holidays, and 130 hours of sick time that rolls over each year.
• Excellent and affordable health, vision, and dental benefits
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• Well Wisconsin Wellness Program 
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

Police Dispatchers are responsible for the daily operation of a 24/7 emergency communications center. This position requires ability to work a flexible schedule, including weekends, holidays, days, nights or swing shifts. This position also requires the ability to work up to 16 hours when operational needs require. This position works in a restricted area with limited access and may often work alone. This position requires the ability to walk and stand or operate objects, tools or controls; reach with hands and arms; perform repetitive movements of hands or wrists, speak and listen to a variety of individuals by telephone and radio with occasional distractions, distortions, and background noise, and the ability to lift up-to 10 pounds with or without accommodation. Candidates with unpardoned adult felony convictions will not be considered. 

A criminal background check will be conducted prior to selection. DOA does not sponsor work visas. All persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form.

This recruitment may be used to fill future permanent and LTE vacancies that occur in the next six months.

Minimally qualified applicants will have experience with each of the following:

• Working in a customer service role (e.g., call center, administrative assistant, directing calls for appropriate action, etc.). 
• Using computer programs (e.g., Microsoft Office Suite, Teams, or other computerized databases, etc.).
• Multi-tasking and prioritizing several tasks simultaneously while ensuring accuracy of work.

In addition, well-qualified applicants will have experience with one or more of the following:

• Working in an emergency or service dispatch center. 
• Using security cameras or access control systems.

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications. Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

If you are a veteran with a 30% or greater service-related disability, please send a cover letter, resume, DD-214, and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below.

Questions can be directed to Nathan Draeger at nathan2.draeger@wisconsin.gov.

Application materials are due by 11:59PM on June 17, 2025.